HEAD HIGH HAIR DESIGN ~ 940 Heretaunga Street West, Hastings ~ Telephone: +64 6 878 8812
Live ~ Transform ~ Evolve

Terms & Conditions

This Terms and Conditions document governs the use of Head High Hair Design’s (business name) website www.OnlineShampoo.co.nz (the Service - also know as ONLINE SHAMPOO) including shopping and participation in promotions run by OnlineShampoo.co.nz and Head High Hair Design.

Purchasing from ONLINESHAMPOO
Head High Hair Design’s online shopping facility OnlineShampoo.co.nz provides customers with convenient, quick, easy, and secure shopping. Products displayed within the site shopping areas can be purchased using a secure online Visa and MasterCard transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment. OnlineShampoo.co.nz does not hold onto cardholder information.

Capacity to contract
Orders can only be placed with OnlineShampoo.co.nz by persons with capacity to contract who are over the age of 18.

All prices in the online shop are represented in local currency (NZD for New Zealand). Where applicable local taxes are shown and included in the total price. All prices are correct at time of publication; however we reserve the right to alter prices for any reason at any time. Credit card transactions are processed in New Zealand, in New Zealand dollars.

We use the secure a Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.
DPS is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.

Please ensure you supply us with your full and correct shipping address. OnlineShampoo.co.nz will not be responsible for orders that go missing when the customer has incorrectly advised us of their address. Should you enter the wrong address, OnlineShampoo.co.nz is not obliged to re-send the order to the correct address at our expense.

OnlineShampoo.co.nz will only supply orders within New Zealand.

» Click here to view our Shipping/Freight Rates and Conditions


OnlineShampoo.co.nz takes every effort to ensure the quality of our products arrives to you in perfect condition. Should you experience a problem with your order please email us at returns@onlineshampoo.co.nz and we will do our utmost to resolve any issue. Goods will only be accepted for exchange if received back at OnlineShampoo.co.nz in a saleable condition. Please note we cannot refund postage and packaging unless goods are deemed to be faulty.

» Click here to learn more about our Returns Policy

Use of the Service by You
Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.
The Service's content, information and advice are free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

OnlineShampoo.co.nz never passes on, sells or distributes your information to anyone third party entity. If you choose to join our mailing list we will email you periodically with product news, upcoming promotions and general information. At any time you can unsubscribe from our mailing list.


All content on this site, including text, images etc. are the property of Head High Hair Design / OnlineShampoo.co.nz and are protected by copyright law. No part of portion of this site may be copied, sold or used in any manner without the prior written consent of Head High Hair Design / OnlineShampoo.co.nz

Force Majeure

If we are unable to carry out our business due to circumstances beyond our control we may reduce the volume of goods shipped, cancel delivery, or cancel the contract. Such circumstances include acts of God, Government actions, war, embargo, national emergency, fire, explosion, acts of terror, lock outs, flood, fire, epidemic etc. If the circumstances in question continue for a continuous period of more than 10 days you may give us written notice to cancel the contract.


Due to lack of control we have over application and operation procedures for the use of glue, glue guns and other application tools, ONLINE SHAMPOO cannot accept any responsibility whatsoever for any damage or injury caused to users of the products.
ONLINE SHAMPOO shall not be liable for any loss or profits, or any consequential, indirect or special loss, or damage, or loss of any kind, arising directly or indirectly from any breach of ONLINE SHAMPOO obligations under this contract or in tort. Where ONLINE SHAMPOO is liable to the buyer, the maximum cost of any liability shall not exceed the value of the goods, products or services provided to the buyer. ONLINE SHAMPOO accepts no responsibility for the actions of the buyer or the buyer's wrongful use of goods purchased from ONLINE SHAMPOO. We do not control, endorse or assume responsibility for any product, brand, method, treatment, information or services displayed on the website in any way.


This Service provides general information about ONLINE SHAMPOO and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about ONLINE SHAMPOO. ONLINE SHAMPOO reserves the right to change, delete or move any of the material on the Service at any time without notice.
ONLINE SHAMPOO shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Contact Details

If you have any queries regarding shopping with ONLINE SHAMPOO, please email us info@OnlineShampoo.co.nz

Policy Changes

Any changes to this policy will be posted here.


Product Catalog


Terms & Conditions  |   Freight & Returns



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